At TornadoXP, we are committed to ensuring our customers’ satisfaction by offering an exceptional shopping experience that guarantees their rights and meets their expectations with the highest level of professionalism and transparency. Therefore, we present to you a clear and detailed return and exchange policy that allows you to handle any product purchased from our store with ease and confidence.
Exchange and Return Policy
Return and Exchange Period
You may request a return or exchange within 7 days from the date you receive your order. This period is sufficient to inspect the product and confirm it meets all applicable conditions.
Product Condition
The product must be in its original condition, unused, and free from any damage or misuse. It should be returned in its original packaging, along with all included accessories, labels, manuals, or any other accompanying materials.
Product Inspection Before Approval
All return and exchange requests are subject to a thorough inspection by the TornadoXP quality team to ensure the product meets all the required conditions for approval.
Shipping Costs
In case of return or exchange, the customer is responsible for covering all shipping costs associated with the process, whether domestic or international. For international orders, the customer bears the full shipping cost without exception.
When TornadoXP Covers the Cost
If the return or exchange is due to a manufacturing defect or an error on our part, TornadoXP will fully cover the shipping and processing costs and ensure the customer receives either full compensation or a replacement product, depending on the case.
Exceptions and Important Notes
- The return and exchange policy does not apply to products that have been used, damaged after delivery, or opened in a way that affects their condition or safety.
- Some products may be excluded from the return or exchange policy. This will be clearly stated in the product description at the time of purchase.
- The Customer Service Team reserves the right to reject any request that does not meet the conditions outlined in this policy.
How to Request a Return or Exchange
Contact Customer Service
Reach out to the TornadoXP support team through the available contact channels on our website or by phone. Submit your return or exchange request, including the order number and product details.
Provide Required Evidence
It is recommended to attach photos clearly showing the product’s current condition, especially if there is a defect or damage, to speed up the approval process.
Send the Product
Once the request is approved, the customer will be instructed to send the product to our warehouse address. Please make sure the item is securely packaged to avoid any damage during shipping.
Product Inspection
Our quality assurance team will inspect the item upon receipt to verify that it meets the conditions for return or exchange.
Completing the Process
If approved, the return or exchange process will be completed accordingly. In the case of a defect or error on our part, the customer will be fully compensated.
Our Commitment to Our Customers
- We always aim to build a relationship of trust with our customers by providing high-quality products and exceptional after-sales support.
- We don’t just offer modern electronics — we build a community that shares ideas and tips for staying ahead in a digital world. Follow us on social media to stay updated on the latest trends and exclusive offers.
- We are committed to responding quickly to any inquiry or complaint regarding the return and exchange policy to ensure a smooth and satisfying shopping experience.
