1. Official Shipping Partner: We rely on Al-Saif Company for Transportation and Logistics Services for all our shipping and delivery operations. This company specializes in transporting heavy and construction equipment, ensuring professional handling of your orders.
2. Delivery Time: Given the diverse nature of our products (from small equipment to heavy machinery), delivery time varies based on several factors:
The customer will be informed of the estimated delivery time upon order confirmation, based on the product type and specific geographic region.
3. Shipping Cost: Shipping cost depends on the weight and size of the equipment as well as the delivery destination. The final cost will be calculated and clearly shown to the customer at checkout before completing the purchase.
4. Equipment Receipt: Due to the size of certain equipment, customers must ensure sufficient space and appropriate means are available for receiving the order at the specified location. The Al-Saif team will coordinate with you 24 hours before the delivery date.
5. Shipment Tracking: You can track the status of your order by contacting Tornadoxp customer service directly, or via Al-Saif's platform using the shipping waybill number that will be provided to you.
6. Contact & Support: For any additional inquiries about shipping, we'd be happy to hear from you:
